Privacy Policy

Introduction
Welcome to the Regent Mews resident website (https://regentmews.com). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website. Our site is a community platform built for the residents of our unit complex. It is operated on a not-for-profit basis and is completely free of advertisements.

Australian Privacy Principles
Although Regent Mews operates as a small not-for-profit community group, we are committed to following best practices for data protection. We manage your data in alignment with the spirit of the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), ensuring your information is handled transparently, fairly, and securely.

Information We Collect
We only collect the information necessary to provide you with access to the community portal and its features. This includes:

  • Account Information: Your username and email address, which are required to create an account.
  • User-Generated Content: Any text, images, or other materials you choose to post on the website.
  • Form Data: Information you voluntarily submit through any of our site forms.
  • Technical Logs: Your IP address, which is automatically recorded in our server logs for security and diagnostic purposes.

How We Use Your Information
Your data is used strictly for community and site administration purposes. We use your information to:

  • Manage your user account and verify your status as a resident.
  • Allow you to post and interact with content on the platform.
  • Send newsletters, site updates, and important community notices.
  • Maintain the security and performance of the website.

Infrastructure, Cookies, and Third-Party Services
We do not intentionally collect any tracking information for marketing or analytics. To maximize privacy and data security, we manage our own server stack for our core applications.

  • Self-Hosted Services: Both our website platform (Ghost CMS) and our form provider (Buddibase) are hosted directly on our own server infrastructure. This means your site interactions and form submissions remain entirely under our local control. Ghost natively uses essential cookies to manage user sessions and authentication.
  • Email Processing (Mailgun EU): We use Mailgun to securely deliver our newsletters and community updates. We specifically route this through Mailgun's EU servers, ensuring your email address and communication preferences are processed in accordance with strict European data protection standards.
  • Content Delivery Networks (CDN): Our infrastructure may rely on CDNs which collect basic routing data, such as IP addresses, to ensure the site loads quickly and securely.

Data Retention and Security
We retain your personal account data for as long as is needed to provide you with access to the site. If you request account deletion, your personal data will be removed. We take the security of your information seriously. We only use SSL encryption for all data transmitted to and from the website, and our server infrastructure is strictly protected by UTM (Unified Threat Management) firewalls.

Communications and Opting Out
We use your email address to send newsletters and community updates. You can manage your email preferences at any time. Every automated email contains an "opt-out" or "unsubscribe" link. Alternatively, you can update your communication preferences directly within your account settings.

Content Ownership and Licensing
Any data or content you submit to the website, including posts, pages, and comments, becomes the property of Regent Mews. We apply the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence only to this user-submitted content. This means your public contributions can be shared by others, but they cannot be modified or used for commercial purposes. Your private account details remain confidential and are not covered by this licence.

Your Rights and Access to Information
You have the right to know what personal information we hold about you. If you would like to request a copy of your data, update incorrect information, or ask for your account and associated data to be deleted, please contact the site administrator at: webmaster@regentmews.com

Changes to this Policy
We may occasionally update this Privacy Policy to reflect changes in our site features or legal requirements. We will notify residents of any significant changes via our newsletter or a prominent notice on the website.